Our legal warranty programme reflects our trust in the high quality of our design, engineering, production and product performance.
Besides the standard 24-month warranty, we also offer an extended warranty of up to 5- or 10-years total on selected products, provided they are registered on our website within six months after purchase. It takes only a minute to unlock years of peace of mind! Register your product now.
Which products are eligible for an extended warranty?
10-Year Maxi-Cosi Promise for Fame family (except Power bank):
- Fame pushchair
- Fame Carrycot
- Fame Cabin pushchair
- Fame Cabin Cot
5-Year Maxi-Cosi Promise:
- All car seats
- All car seat bases
- All pushchairs (except from the Fame Family)
- All carrycots
- All Home products (except Connected Home, accessories and spare parts)
Not eligible for extended warranty:
Connected Home products, Fame family Power Banks, accessories, and spare parts. These items are still covered by our standard 24-month warranty.
How does the warranty work?
You can make a warranty claim in any country where the product was purchased through a Dorel subsidiary, an authorised dealer or retailer, or directly from the official Maxi-Cosi website.
Our warranty period covers all manufacturing defects in materials and workmanship when used in normal conditions and in accordance with our user manual. A 24-month warranty from the date of the original retail purchase by the first end-user customer is always applied. By registering your product on our website within six months after purchase, you can get an extended warranty on selected products.
To request repairs or spare parts under our warranty for defects in materials or workmanship, please provide your proof of purchase. The purchase must be within the legal warranty period, or within the extended warranty period if you registered your product.
Products purchased from retailers or dealers that remove or change labels or identification numbers are considered unauthorised. Products purchased from unauthorised retailers are also considered unauthorised. No warranty applies to these products since the authenticity of these products cannot be ascertained.
What is not covered by the standard or extended warranty?
- Normal wear and tear (wheels and fabric worn down by regular use and the natural breakdown of colours and materials due to normal ageing of the product).
- Damage caused by accidents, abusive use, negligence, fire, liquid contact or other external cause.
- Damage which is the consequence of failing to comply with the user manual.
- Damage caused by contact with other products is not covered. For example, if the fabric of your pushchair is pulled or damaged after catching on rough materials.
- Damage caused by service carried out by anyone not authorised by us (for example, self-repairs).
If the product is stolen or if any label or identification number has been removed from the product or has been changed.
What to do in case of defects?
For products purchased through an authorised retailer, your first point of contact for a warranty service is that retailer, as they recognise our warranty. Please make sure to provide your proof of purchase within the 24 months preceding the service request.
It is easiest if you get your service request pre-approved by us.
If you submit a valid claim under the standard or extended warranty conditions, we may request that you return your product to the authorised dealer or retailer or that you ship the product to us in accordance with our instructions. We will pay for shipment and for return freight if all instructions are followed.
Damage and/or defects neither covered by our warranty nor by the legal rights of the consumer and/or damage or defects with respect to products that are not covered by our warranty can be handled at a reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable consumer legislation, which may vary from country to country. The rights of the consumer under applicable national legislation are not affected by this warranty.
This warranty is provided by Dorel Netherlands. We are registered in The Netherlands under company number 17060920. Our trading address is Korendijk 5, 5704 RD Helmond, The Netherlands, and our postal address is P.O. Box 6071, 5700 ET Helmond, The Netherlands.